You can shop as a guest user. However, if you register with us, you’ll enjoy the following benefits:

• Track your orders and review your order history
• Add pieces you love or missed out on to your Wish List
• Save your address and details so you can shop even quicker in future
• Abandoned cart reminders
• Special offers and discounts early access

If you‘ve forgotten your password, request a link to reset it or follow the Forgotten password instructions on the Sign In page.

We try to get your order right every time, but occasionally, mistakes can happen. If you received the wrong items, please return them to us, and we will arrange an exchange. For assistance, please contact our Customer Care team at customercare@akgalleria.com or call us at +92 21 37136677 or 0333-3111022.

We accept all Credit/Debit Cards and Cash on Delivery (COD).

It depends on the status of your order through the Track your order feature. Unfortunately, in most cases due to the rapid delivery process; we cannot cancel your order. Please note, we’re unable to combine or add an item to an existing order.

Once your order is placed, you will receive an IVR call and a WhatsApp message confirming your order. Complete details of your order will also be sent to you via email.  For any concerns, please call +92 21 37136677 | 0333-3111022 or email customercare@akgalleria.com

You will receive a notification email at each step of your order. However, if you’d like to check it by yourself, you can track your order using your order number by visiting the order tracking section on our website.

The estimated delivery time for orders varies depending on the delivery location. If you are ordering from Karachi, you can expect to receive your order within 24-48 working hours.
For orders outside Karachi, our courier partner will deliver your order within 3-5 working days.

Yes, It is possible to add items to an existing order if it has not yet been dispatched. Please note that changes cannot be made once the order is dispatched. For assistance in modifying your order, please call +92 21 37136677 | 0333-3111022 or email customercare@akgalleria.com.

High Order Volume: During sale seasons often overwhelm carriers and warehouses, leading
to delays.
Incorrect or Incomplete Address: Mistakes in shipping details/contact details can cause delays in your order delivery.
Extreme weather: The weather conditions of the destined city may be rough, for example, heavy rainfall, smog, landslides, etc., which may result in a delivery hold-up.
Law and order conditions: You may receive your package after the promised time due to lockdowns and strike issues resulting in route blocking.

No, we request our customers to place their orders through our website. Our professional technical team makes sure that everything functions well at all times. However, if there is a technical issue with the website, we kindly request that our customers be patient with us and try again after the problem has been fixed. If the issue continues, please email us at customercare@akgalleria.com or +92 21 37136677 | 0333-3111022.

To stay updated on upcoming sales or promotions follow our social media platforms and sign up on our website for newsletter. You can also check the sales page on our website.

After purchasing a gift card from AK Galleria, please email us at customercare@akgalleria.com
or call us at +92 21 37136677 | 0333-3111022 for card activation. Once activated, you can use your gift card code at checkout next to the address field. Each gift card can be used only once.

No, you can’t use multiple promo codes at a time.

If you encounter a payment failure, please first confirm with your bank to check if there is any issue on their end. Then, contact our customer care team at customercare@akgalleria.com or call us at +92 21 37136677 or 0333-3111022.

No, we are not offering any customization options.

Yes, The delivery address or cell phone number can be update for your order if it has not yet been dispatched. Once the order is dispatched, changes will no longer be possible as the courier may already be assigned. To ensure a smooth delivery process, we recommend double-checking your details before placing an order. For assistance, please call +92 21 37136677 | 0333-3111022 or email customercare@akgalleria.com.