Terms & Condition

We want you to love our products and the experience of shopping with us! Our standard delivery time is 3-5 working days but we always try to deliver the orders before the given timeline. If you are not completely satisfied with your purchase, let us know and we will work with you to make it right. You can reach out to us at +92 21 37136677 | 0333-3111022 or customercare@akgalleria.com for any inquiry or assistance required. 

Exchanges And Returns

• Items once purchased, cannot be returned unless found to be of defective quality.

• For return requests due to quality issues, AKGalleria will issue a full refund of the item(s) in the form of store credit to the customer, which can be used for any future online order.

• You may get one time exchange on any item bought from AKGalleria within 7 days of receiving it however, the item must not be worn, altered, or washed.

• The item(s) must be in its original packing with the invoice.

• If an item has been wrongfully delivered (in terms of size, color, or silhouette) the customer has the right to request an exchange.

• Items bought on sale cannot be exchanged or refunded. However, if any purchased items are defective, a refund will be processed.

• All exchanges can only be made for the same product.

• All returns and exchanges for orders must be sent back to the address provided by AKGalleria at the customer’s expense.

• If your product is defective, please fill out the ‘Defective Item’ form when processing your return or exchange, as this helps us conduct a quality inspection to approve your request.

• It would also be helpful if any photos of the defects can be shared with AKGalleria customer service.